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Frequently Asked Questions
Quick answers to common questions about our services
What is the typical turnaround time for investigations?
Standard investigations are instantaneous and fully automated. VIP investigations, due to their comprehensive nature and manual research requirements, can take anywhere from 2 days to several months depending on the complexity of the case.
Do you keep our search history?
We only retain recent search histories for user convenience and to improve your experience on the platform. All search data is automatically deleted from our servers after a period of time to ensure your privacy and security.
Do coins expire?
No, your coins do not expire. Once purchased, they remain in your account indefinitely until you use them, giving you complete flexibility to conduct investigations whenever you need them without worrying about time limitations.